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Maintenance that keeps your retainers covered
Retainer clients are the steadiest revenue you have, and the easiest to neglect when new projects land. We take the maintenance queue off your team so the small fixes never slip and the relationship stays warm.
What this covers
Ongoing development support for the sites you already shipped: bug fixes, content and feature updates, security patches, and the steady stream of small requests that add up.
- Bug fixes and layout corrections across browsers and devices
- Content updates, new sections, and small feature additions
- Security patches, plugin and dependency updates, backups
- Performance tuning and uptime checks
- A predictable monthly block of hours, white-label
How it works
1. Set the retainer
We agree a monthly block of hours and a way to send requests.
2. Send tickets any time
Email, a shared board, or your tool. We triage by urgency.
3. We fix and report
Work goes out tested, with a short note on what changed.
4. Review monthly
A simple summary of hours used and what is queued next.
Common questions
Is maintenance white-label too?
Yes. Your client sends requests to you, you pass them to us, and the fixes come back under your brand. Your client never sees us.
What if we go over the monthly hours?
We flag it before we cross the line, never after. You decide whether to raise the block that month or roll the work to the next.
Can you maintain a site we did not build?
Yes. We start with a short audit of the codebase and hosting, then take over the queue. Most handovers take a few days.
Do you cover emergencies?
Retainers include a response window for urgent issues like a down site or a broken checkout. We agree the window when we set up the retainer.
Have a build in mind?
Let's scope it together
Send a short brief and we will reply with a plan, a range, and a start date.